Question 1

Can I receive payments in my preferred currency?

Accepted Answer

Yes. You can set your desired currency in UnumPay's configuration settings.

Question 2

Can I accept payments directly through UnumPay?

Accepted Answer

Yes. You need a valid merchant account. Add credentials inside the UnumPay app to start.

Question 3

I'm getting an Invalid Request error at checkout.

Accepted Answer

This usually means merchant account credentials are incorrect. Recheck details in the UnumPay app.

Question 4

Which payment providers are supported?

Accepted Answer

PayTabs, Checkout.com, Stripe, Paymob, and 40+ more PSPs globally.

Question 5

Can I reconcile payments from multiple gateways?

Accepted Answer

Yes. UnumPay provides reconciliation reports for up to 7 days. Enable in advanced settings.

Question 6

How do I view rejected transaction details?

Accepted Answer

In the Transaction Module inside UnumPay, or in your payment provider's merchant dashboard.

Question 7

Does UnumPay provide real-time reporting?

Accepted Answer

Yes. Unified view of total transactions, success rates, payment trends, active providers.

Question 8

How do I integrate multiple payment gateways?

Accepted Answer

Install UnumPay on Shopify, select gateways, add API keys, click Save. No coding required.

Question 9

I made a payment but haven't received it.

Accepted Answer

UnumPay is an integration hub, not a payment processor. Contact your payment provider directly.

Frequently Asked Questions